EMPLOYMENT OPPORTUNITIES
Job Openings
Operations and Outreach Manager
Job Summary
The Operations and Outreach Manager is a key leadership role responsible for ensuring the effective day-to-day operations of Ma’ruf Dallas while advancing the organization’s community presence, partnerships, and volunteer engagement. This position supports the day-to-day functioning of the organization and leads community outreach, volunteer engagement, and event planning efforts that expand access to resources, strengthen partnerships, and uplift those we serve. Serving as a primary point of contact for community organizations, faith-based partners, volunteers, and stakeholders, the Operations and Outreach Manager helps cultivate trust, coordinate services, and mobilize community support. Through thoughtful planning, collaboration, and execution of programs, outreach initiatives, and events, this role helps ensure Ma’ruf Dallas delivers compassionate, dignified, and effective support to our community.
ESSENTIAL DUTIES & RESPONSIBILITIES
Please note: The primary responsibilities of this position are not limited to this list.
- Organization Operations
- Manages daily activities to ensure efficient office operations. Coordinates staffing, coverage and procedures to ensure needs of the facility are met in a timely and effective manner.
- Develops, reviews, revises, submits and implements policies, procedures, and objectives for practice that are aligned to the organization’s objectives.
- Communicates with various departments to coordinate services, resolve operational problems, and improve quality of services.
- Provides information to partners, community groups and referral agencies about programs provided by the organization.
- Investigates, resolves and documents resolution of client issues or complaints.
- Manage youth educational programming.
- Community Outreach
- Create and implement a community outreach plan designed to inform the community of services and resources offered through Ma’ruf Dallas
- Plan, develop, organize, and implement outreach events to advance the mission and goals of Ma’ruf Dallas.
- Stay abreast of community resources and procedures for referring clients to appropriate resources
- Establish and maintain relationships with community leaders and organizations.
- Attend community meetings that pertain to collaboration opportunities, homeless prevention and other resources that may address our community needs.
- Network with community agencies for the purpose of obtaining information, coordinating service referrals and maximizing the assistance for clients.
- Serve as the primary point of contact with our faith-based community partners
- Assist with recruitment of volunteers.
- Work with external partners to enhance and increase programming for Ma’ruf Dallas clients & beneficiaries.
- Volunteer Management
- Process volunteer applications and manage volunteer database
- Recruit, schedule, train and manage all volunteers
- Process grassroots and Community Partner fundraiser inquiries. Ensure funds and reports are submitted in a timely manner.
- Develop Ambassadors and circles of influence for Ma’ruf Dallas amongst volunteers
- Other
- Assist with fundraising and outreach events
- Lead the planning and execution of the organization’s events
- Perform miscellaneous job-related duties as assigned
QUALIFICATIONS
- Bachelor’s degree in Marketing, Communications, Journalism or related field preferred
- Minimum two (2) years experience working in a community outreach or community engagement position
- Any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job
- Working knowledge of nonprofit business operations and federal/state grant and contract funding mechanisms
- This position requires an enthusiastic, community-driven individual with a positive attitude.
- Possession of project management skills is preferable
- Detail-oriented with excellent verbal, written and interpersonal skills
- A high level of discretion and confidentiality is required at all times
Schedule:
- Full-time role
- Monday to Thursday, occasional weekends
Apply Here
Case Manager
About the job
This role is responsible for the coordination and delivery of services, including direct financial assistance, case management, reporting, and community outreach for the Emergency Assistance Program.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provides direct case management services to clients such as needs assessments, service planning, provision of referrals, and follow-up with clients
- Enforces policies and procedures for delivery of direct services to clients.
- Enters data into the internal system, coordinates, tracks and reports activities and outcomes for services provided.
- Submits reports as required and in a timely manner.
- Conduct client intake and assessment; generate service plans; work with clients to ensure short-term goals are met; conduct home visits; participate in case conferences
- Assists clients with enrollment in social services, preparation for employment, job applications, job placement and retention
- Request, plan and track direct assistance expenditures on cases and ensure adherence to budgetary and compliance requirements
- Provides interpretation and translation as needed
- Completes documentation to meet standards, grant and donor reporting requirements
- Maintains client case files and detailed case notes
OTHER DUTIES:
- Is knowledgeable of department and agency policies in order to properly inform clients of same.
- Interacts with clients in a professional manner, making sure that appointments are honored or rescheduled if needed.
- Keeps client information confidential
- Provides information and referral services.
- May train and lead the activities of volunteers and interns.
- Support the Missions, Values, and Vision of Ma’ruf Dallas.
- Other duties as assigned by supervisor.
EDUCATION & TRAINING:
- Bachelor’s degree in social work, psychology or related field preferred.
- Previous social work or case management experience is preferred.
- Previous case management experience 1-3 years preferred; Experience working with diverse populations and refugee social services programs preferred.
KNOWLEDGE, SKILLS & ABILITIES:
- Excellent interpersonal and communication skills; verbal and written communication skills
- Ability to respond to common inquiries or complaints from clients, regulatory agencies, or members of the community
- Ability to effectively interact with individuals from diverse cultures and ethnicities
- Computer literate and experience with MS Office suite of products
- Strong organizational and time management skills required
- Ability to analyze information and evaluate results to choose the best solutions for clients
- Ability to listen to clients with empathy and to establish trust and safety
- Bilingual in a language reflected in the current client population is preferred (Dari, Arabic, Urdu, Burmese, Spanish, American Sign Language)
Schedule:
- Full-time position
- Occasional Saturdays
Requirements
• Bachelor’s Degree
• Can start immediately
• Working in an onsite setting
• 2+ years of work experience with Social Work
Applications Closed
Operations & Outreach Coordinator
About the job
The Operations & Outreach Coordinator is responsible for implementing on the organization’s strategic outreach plan designed to build and maintain relationships with key groups, individuals and the community at large. The position promotes awareness about Ma’ruf Dallas’ financial assistance services, food pantry, career and training programs, collaborations, and other programs available to clients. The Operations & Outreach Coordinator will work with donors, community partners and other parties vested in the organization’s mission.
ESSENTIAL DUTIES & RESPONSIBILITIES
Please note: The primary responsibilities of this position are not limited to this list.
•
- Stay abreast of community resources and procedures for referring clients to appropriate resources
- Establish and maintain relationships with community leaders and organizations.
- Maintain accurate donor records in the database, ensuring timely and personalized acknowledgments.
- Respond to donor inquiries and provide secondary support.
- Maintain organized digital and physical records, including program data, volunteer hours, and financial support services.
- Coordinate schedules, calendars, and logistics for organizational events, programs, and staff meetings.
- Maintain CRM/database systems for donors and clients; ensure records are accurate and up to date.
- Generate reports from databases for leadership, fundraising, and board presentations.
- Assist with drafting and maintaining internal policies, forms, and procedural guides.
- Serve as secondary point of contact with our faith-based community partners
- Assist with recruitment of volunteers.
- Plan and execute events for clients.
- Represent Ma’ruf Dallas at community events and gatherings to promote our mission.
- Support marketing and communications activities to promote the organization’s events activities.
- Drafts and distributes/publishes various content pieces that promote the organization.
- Performs other duties and assumes other responsibilities as assigned.
EDUCATION & SKILLS:
- Bachelor’s degree in Social Work, Communications, Journalism or related field preferred
- Minimum one (1) year experience working in a community outreach or community engagement position
- Any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job
- This position requires an enthusiastic, community-driven individual with a positive attitude.
- Possession of project management skills is preferable.
- Detail-oriented with excellent verbal, written and interpersonal skills.
- A high level of discretion and confidentiality is required at all times.
- Excellent verbal and written communication skills.
- Superior interpersonal skills and ability to work extremely well as part of a team.
- Ability to evaluate the cost of a program and compare it to the benefits for the organization.
- Excellent persuasion skills.
- Ability to work well under pressure and manage sensitive or controversial subjects with tact, kindness, and professionalism.
- Ability to respond to common inquiries or complaints from clients or members of the community
- Ability to effectively interact with individuals from diverse cultures and ethnicities
- Strong organizational and time management skills required
Schedule:
- Part-time role
- Monday to Thursday and occasional weekends
Requirements
• Working in an onsite setting
Applications Closed
Case Management Services Intern
Job Description
Ma’ruf Dallas is seeking a compassionate and detail-oriented
Case Management
Services Intern to support our case management team in providing essential services
to clients. This internship is ideal for individuals pursuing careers in social work, human
services, or nonprofit case management.
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Assist case managers in client intake, assessments, and follow-ups.
• Help maintain accurate and organized client records and documentation.
• Provide support in connecting clients to community resources and services.
• Assist in developing case plans and monitoring client progress.
• Participate in case review meetings and contribute to service planning.
• Conduct research on best practices and available resources for client support.
• Support administrative tasks related to case management services.
QUALIFICATIONS
• Interest in social services, case management, or nonprofit work.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office and Google Workspace; experience with case
management software is a plus.
BENEFITS
• Hands-on experience in nonprofit case management services.
• Networking opportunities with professionals in the field.
• Flexible schedule with remote work options.
• Opportunity to make a meaningful impact in the lives of individuals and families.
SCHEDULE:
• Part-time (10-15 hours/week)
• Paid Internship
• Monday to Thursday
• Occasional weekends and evenings
Applications Closed
Marketing Intern
Job Description
The Marketing Intern position will execute and provide support for Ma’ruf Dallas’ programs by
assisting in marketing and communications efforts. The intern will gain a broad exposure to the
inner workings of a high-functioning nonprofit organization.
He or she will assist the Marketing Manager in overall administration and logistics of the
organization’s public facing communications. The intern will perform work directly related to the
core mission of Ma’ruf Dallas.
Reports to: Marketing Manager
ESSENTIAL DUTIES & RESPONSIBILITIES
Please note: The primary responsibilities of this position are not limited to this list.
• Manage key social media projects from idea through delivery including identifying key
measures of success
• Design engaging graphics and video for each new social media campaign
• Monitor trends and analytics in social media and apply that knowledge to increase the
presentation and response of the ministry message
• Serve as content coordinator for social media sites
• Create and pre-plan social media schedule
• Monitor and respond to comments and messages on each platform
• Market all Ma’ruf Dallas achievements, milestones, updates and other
• information as needed.
EDUCATION, KNOWLEDGE, SKILLS & ABILITIES:
• Demonstrable experience with multiple social media sites and evidence of positive impact
• Strong passion for social media marketing with deep knowledge of social media tools and techniques.
• Expertise in design and creativity to translate ideas and concepts into visually attractive campaigns
• Solid knowledge of emerging social media channels with proven track record of successfully channeling media to engage with target audiences and elevate key message awareness.
• Highly motivated self-starter that can work independently and manage multiple tasks and priorities within specified timelines.
• Strong organizational and time management skills required
How to Apply:
Send a Cover Letter and Resume to info@marufdallas.com
Applications Closed
Community Outreach Intern
Job Description
Ma’ruf Dallas is seeking an enthusiastic and motivated Community Outreach Intern to
assist in building relationships with the local community, coordinating outreach events, and supporting engagement initiatives. This internship is an excellent opportunity for individuals looking to gain hands-on experience in nonprofit outreach and community
engagement.
Key Responsibilities:
• Assist in planning and executing community outreach events and initiatives.
• Build and maintain relationships with community partners, volunteers, and stakeholders.
• Represent Ma’ruf Dallas at community events and gatherings to promote our mission.
• Support volunteer recruitment, coordination, and engagement efforts.
• Assist in developing outreach materials, including flyers, presentations, and digital content.
• Help manage outreach-related administrative tasks and maintain records.
• Collaborate with the Marketing and Outreach Manager to enhance engagement strategies.
Qualifications:
• Passion for community service and nonprofit work.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.
• Experience with event planning or volunteer coordination is a plus.
• Familiarity with social media and digital outreach strategies are preferred.
Benefits:
• Hands-on experience in nonprofit outreach and community engagement.
• Networking opportunities with community leaders and partners.
• Flexible schedule with the ability to work remotely when needed.
• Opportunity to make a meaningful impact in the community.
Schedule:
• Part-time (10-15 hours/week)
• Paid Internship
• Monday to Thursday
• Occasional weekends and evenings
Applications Closed
